Back Office Operations Executive

Job Description

The role involves managing document processing, preparing and merging packets, verifying cases, and serving documents in compliance with workers’ compensation procedures. It ensures accuracy, timely delivery, and proper documentation while maintaining data integrity within the system.

Key Responsibilities:

•  Prepare, verify, and merge documents accurately.
•  Serve completed merge packets to law firms and claim administrators via fax and email.
•  Communicate with insurance carriers and law firms to confirm information.
•  Update file status, maintain compliance, and ensure timely follow-ups.
•  Support process improvements and ensure confidentiality of all documents.

Key Competencies:

• Accuracy & Compliance: Ensures all documents meet standards.
• Attention to Detail: Maintains precision in all documentation.
• Process & Time Management: Organizes tasks and meets deadlines efficiently.
• Communication: Coordinates effectively with teams and external contacts.
• Problem Solving: Resolves issues quickly and accurately.
• Reliability & Teamwork: Dependable and cooperative team contributor.
• Adaptability: Responds well to updates and procedural changes.

Job Skill

Job Details