Key Account Manager
Job Description
We are looking for a highly motivated Key Account Manager to join our team. The ideal candidate will serve as a bridge between clients and development teams, ensuring seamless communication, timely project delivery, and long-term client satisfaction. This role requires excellent relationship management skills, a strong understanding of IT/software house operations, and proven experience in client and account management.
Key Responsibilities
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Actively manage day-to-day client communications and build strong, lasting relationships.
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Understand client requirements thoroughly and translate them into clear, actionable instructions for the development team.
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Oversee project timelines and ensure deliverables meet quality standards and client expectations.
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Coordinate between clients and internal teams to resolve issues proactively.
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Maintain long-term client satisfaction by identifying opportunities for upselling and cross-selling services.
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Provide regular updates to management regarding client account performance.
Required Skills & Qualifications
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Bachelor’s degree in Computer Science, Business, IT, or a related field.
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2–3 years of relevant experience in client account management or client/project/product management (mandatory).
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Minimum 6–12 months of experience in a managerial capacity.
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Strong knowledge of software house operations and IT services delivery.
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Excellent communication, negotiation, and presentation skills.
Preferred Skills (Nice-to-Have)
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Prior experience working with HR software solutions will be considered a major plus.
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Ability to manage multiple accounts simultaneously with attention to detail.
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Familiarity with CRM tools and project management systems.
What We Offer
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Market-competitive salary and growth opportunities.
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5 working days (Monday–Friday).
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Medical insurance & provident fund.
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Free pick & drop service.
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Professional development and career progression.
Job Skill