Back Office Operations Executive-1197

Job Description

Job Summary:
We are seeking a versatile Back Office Operations Executive to handle a variety of administrative and communication tasks. This multi-tasking role involves providing essential back-office support, handling document management, data entry, and assisting with customer service calls. The ideal candidate will be organized, proactive, and capable of efficiently managing a diverse set of responsibilities.

Key Responsibilities:
Back Office Support:

• Manage and organize documents, files, and records to ensure smooth office operations.
• Handle data entry tasks, ensuring accuracy and timely updates to internal systems.
• Prepare reports, presentations, and other documents as required by management.
• Assist with inventory tracking, purchase orders, and other administrative tasks.

Calling Tasks:

• Conduct outbound calls to clients and customers to provide information, answer inquiries, and resolve issues.
• Follow up on pending tasks or requests via phone and email.
• Support inbound calls by addressing queries and transferring them to the appropriate departments.
• Maintain detailed call logs and records of customer interactions in CRM systems.

Cross-functional Support:

• Collaborate with other departments to ensure seamless coordination of tasks.
• Assist in special projects, client assignments, or other tasks as needed.
• Provide support to team members to ensure deadlines are met and operational goals are achieved.

Job Skill

Job Details