Back Office Operation Executive
Job Description
Job Summary:
We are seeking a versatile Back Office Operations Executive to handle a variety of administrative and communication tasks. This multi-tasking role involves providing essential back-office support, handling document management, data entry, and assisting with customer service calls. The ideal candidate will be organized, proactive, and capable of efficiently managing a diverse set of responsibilities.
Key Responsibilities:
Back Office Support:
- Manage and organize documents, files, and records to ensure smooth office operations.
- Handle data entry tasks, ensuring accuracy and timely updates to internal systems.
- Prepare reports, presentations, and other documents as required by management.
- Assist with inventory tracking, purchase orders, and other administrative tasks.
Calling Tasks:
- Conduct outbound calls to clients and customers to provide information, answer inquiries, and resolve issues.
- Follow up on pending tasks or requests via phone and email.
- Support inbound calls by addressing queries and transferring them to the appropriate departments.
- Maintain detailed call logs and records of customer interactions in CRM systems.
Cross-functional Support:
- Collaborate with other departments to ensure seamless coordination of tasks.
- Assist in special projects, client assignments, or other tasks as needed.
- Provide support to team members to ensure deadlines are met and operational goals are achieved.
Qualifications:
Education:
High school diploma or equivalent (Bachelor’s degree preferred).
Experience:
Previous experience in administrative support or customer service roles is preferred.
Skills:
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.
- Strong problem-solving skills and a proactive attitude.
Key Attributes:
Customer-Focused: Ability to communicate clearly and professionally with clients and customers.
Team Player: Willingness to assist team members with their tasks and collaborate across departments.
Adaptable: Capable of handling a variety of tasks and adjusting to changing priorities.
Job Skill