Customer Support Executive – Bilingual (English–Spanish)

Job Description

This role requires fluency in both Spanish and English, excellent communication skills, and a strong commitment to patient care.

Key Responsibilities

• - Schedule, confirm, reschedule, and cancel patient appointments via phone and electronic systems
• - Communicate clearly with Spanish- and English-speaking patients regarding appointment details, preparation instructions, and follow-ups
• - Verify patient demographics, insurance information, and eligibility when scheduling
• - Coordinate schedules with providers, clinics, and medical staff to optimize availability
• - Maintain accurate and up-to-date patient records in the scheduling system
• - Handle a high volume of inbound and outbound calls professionally
• - Address patient questions and concerns with empathy and confidentiality

Qualifications

• - Fluent in Spanish and English (spoken and written)
• - High school diploma or equivalent (healthcare-related education is a plus)
• - Previous experience in healthcare scheduling, medical front desk, or call center preferred
• - Strong organizational and multitasking skills
• - Excellent phone etiquette and customer service skills
• - Ability to work independently and as part of a team

Skills & Competencies

• - Clear and compassionate communication
• - Attention to detail and accuracy
• - Time management and prioritization
• - Basic computer proficiency
• - Professional and patient-focused attitude

Job Skill

Job Details