Requisition for Multi-tasking
Job Description
Requirement:
We are seeking a versatile Back Office Operations Executive to handle a variety of administrative and communication tasks. This multi-tasking role involves providing essential back-office support, handling billing related work, document management, data entry, and assisting with customer service calls. The ideal candidate will be organized, proactive, and capable of efficiently managing diverse responsibilities
Key Responsibilities:
Back Office Support - Billing:
- Manage and organize documents, files, and records to ensure smooth office operations.
- Support billing activities by preparing invoices, verifying payment records and claims related work.
- Handle data entry tasks, ensuring accuracy and timely updates to internal systems.
- Prepare reports, presentations, and other documents as required by management.
- Assist with inventory tracking, purchase orders, and other administrative tasks.
Calling Task:
- Conduct outbound calls to clients and customers to provide information, answer inquiries, and resolve issues.
- Follow up on pending tasks or requests via phone and email.
- Support inbound calls by addressing queries and transferring them to the appropriate departments.
- Maintain detailed call logs and records of customer interactions in CRM systems.
Cross Functional Support:
- Collaborate with other departments to ensure seamless coordination of tasks.
- Assist in special projects, client assignments, or other tasks as needed.
- Provide support to team members to ensure deadlines are met and operational goals are achieved.
Qualifications: Bachelor’s degree preferred.
Experience: Previous experience in billing, administrative support or customer services.
Skills:
- Prior Billing & CSR experience.
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.
- Strong problem-solving skills and a proactive attitude
Key Attributes:
Customer-Focused: Ability to communicate clearly and professionally with clients and customers.
Team Player: Willingness to assist team members with their tasks and collaborate across departments.
Adaptable: Capable of handling a variety of tasks and adjusting to changing priorities.
Job Skill