Spanish Speaker/Night shifts

Job Description

• Answer all incoming calls on English/Spanish lines and on the company designated individual line
  • Assist patients calling in for inquires, forms, changes in their appointments, etc.
  • Assist professionals calling for patient information, reports, peerto-peer requests, other medical or legal matters,
  • Provide information to callers about their appointments, etc.,
  • Help callers with change in appointments, etc.,
  • Manage incoming and sending call transfers,
  • Maintain a good level of quality and professionalism in dealing with people on the call.
• Call out/send messages for confirmation of appointments or for information/history gathering
• Professionalism protocols will be in place, which will include but will not be limited to
  • Attendance, the presence on the floor is essential for this job,
  • Punctuality, since missed time has negative consequences for the client,
  • Professional Attire, not to be less than semicasual with Fridays being the casual days for dress,
  • Behavior including courtesy and respect toward colleagues and management,
  • Commitment to work,
  • Adherence to the company policies.
• Report all work and results as instructed in whatever system and form required

Job Skill

Job Details