Operations Support Specialist

Job Description

Job Summary:

We are seeking a versatile Operations Support Specialist to handle a variety of administrative and communication tasks. This multi-tasking role involves providing essential back-office support, handling document management, data entry, and assisting with customer service calls. The ideal candidate will be organized, proactive, and capable of efficiently managing a diverse set of responsibilities.

Key Responsibilities:

• Back Office Support:

  • Manage and organize documents, files, and records to ensure smooth office operations.
  • Handle data entry tasks, ensuring accuracy and timely updates to internal systems.
  • Prepare reports, presentations, and other documents as required by management.
  • Assist with inventory tracking, purchase orders, and other administrative tasks.

• Calling Tasks:

  • Conduct outbound calls to clients and customers to provide information, answer inquiries, and resolve issues.
  • Follow up on pending tasks or requests via phone and email.
  • Support inbound calls by addressing queries and transferring them to the appropriate departments.
  • Maintain detailed call logs and records of customer interactions in CRM systems.

• Cross-functional Support:

  • Collaborate with other departments to ensure seamless coordination of tasks.
  • Assist in special projects, client assignments, or other tasks as needed.
  • Provide support to team members to ensure deadlines are met and operational goals are achieved.

Qualifications:

• Education:
  • High school diploma or equivalent (Bachelor’s degree preferred).
• Experience:
  • Previous experience in administrative support or customer service roles is preferred.
• Skills:
  • Strong organizational skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.
  • Strong problem-solving skills and a proactive attitude.

Key Attributes:

• Customer-Focused: Ability to communicate clearly and professionally with clients and customers.
• Team Player: Willingness to assist team members with their tasks and collaborate across departments.
• Adaptable: Capable of handling a variety of tasks and adjusting to changing priorities.

Job Skill

Job Details