Customer Support Executive

Job Description

Key Responsibilities:

• Conduct thorough reviews of assigned patient reports to verify the accuracy and completeness of clinical information.
• Evaluate reports for consistency, clarity, and adherence to established medical record-keeping standards.
• Collaborate with the team lead to clarify discrepancies and ensure precise documentation.
• Prepare and finalize reports for submission to insurance providers, ensuring timely and efficient processing.
• Maintain rigorous attention to detail, organizational skills, and productivity standards to meet departmental objectives.

Requirements:

• Post-secondary education/bachelor's or certification in a healthcare-related field preferred.
• Excellent written and verbal communication skills, with the ability to articulate complex medical concepts.
• Proven analytical and problem-solving skills, with meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive patient information following HIPAA guidelines.
• Familiarity with medical terminology, healthcare operations, and electronic health records (EHRs) will be an asset.

Job Skill

Job Details