Customer Support Representative

Job Description

We are looking for a proactive and detail-oriented Customer Service Representative (CSR) to join our GFS Team. The role involves calling law firms to obtain updates on patient cases, updating the client portal, and ensuring compliance with client guidelines. The ideal candidate will have strong English communication skills, computer proficiency, and a commitment to achieving 100% client satisfaction.

Key Responsibilities

• Call law firms to obtain the status of patient cases and update the client portal accordingly.

• Manage the daily CSR Call List to ensure timely case follow-ups.

• Leave accurate call/email notes, documenting last contact points at attorney and case levels.

• Coordinate with clients and follow provided guidelines and SOPs.

• Report updates to management and clients as required.

• Prepare and submit shift reports on time.

• Maintain and achieve KPIs according to company standards.

• Ensure accurate reporting and target achievement.

Requirements

• Education: Minimum High School (Graduation preferred).

• Experience: Prior CSR or call center experience is a plus.

• Excellent English communication and writing skills.

• Proficiency in computer use and MS Excel.

• Strong organizational and documentation skills.

• Ability to work independently and meet deadlines.

• Availability for night shift (required).

Key Attributes

• Strong attention to detail and accuracy.

• Excellent interpersonal and client-handling skills.

• Ability to multitask and manage time effectively.

• Target-driven with a commitment to client satisfaction.

What We Offer

• 5 working days (Monday–Friday)

• Market-competitive salary

• Medical insurance

• Provident fund

• Free pick & drop service

• Professional development and growth opportunities

Job Skill

Job Details