Client Relationship Officer

Karachi
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Job Description

Job Description

We are looking for a proactive and customer-focused Client Relationship Officer to join our Client Relations Department. This position will serve as a backup resource for a team member who has recently left the department. The role involves maintaining effective communication with clients, addressing their inquiries, and ensuring timely follow-ups on cases.

The ideal candidate will have excellent communication skills, strong attention to detail, and proficiency in Microsoft Excel for data management and reporting. The role requires a professional who can manage multiple priorities while ensuring a high level of client satisfaction and operational efficiency.

Key Responsibilities

  • Serve as a primary point of contact for clients, ensuring timely and professional communication.

  • Maintain accurate and updated records of all client interactions and case progress.

  • Coordinate with internal departments to ensure smooth workflow and resolution of client requests.

  • Prepare and share client updates, reports, and required documentation.

  • Conduct timely follow-ups to maintain high client satisfaction standards.

  • Support departmental goals and ensure adherence to compliance standards.

  • Utilize Excel for tracking, data analysis, and report preparation.

Requirements

  • Education: Bachelor’s degree (preferably in Business Administration or related field).

  • Experience: Prior experience in client servicing, account management, or coordination role preferred.

  • Excellent communication and interpersonal skills.

  • Strong proficiency in Microsoft Excel and data management tools.

  • Exceptional attention to detail and organizational skills.

  • Ability to manage multiple tasks and meet deadlines effectively.

  • Professional demeanor with a client-focused mindset.

Key Attributes

  • Strong client service orientation and relationship management skills.

  • Clear and professional verbal and written communication.

  • Problem-solving and analytical thinking.

  • Time management and multitasking ability.

  • Team-oriented with adaptability to dynamic workflows.

What We Offer

  • 5 working days (Monday–Friday)

  • Market-competitive salary

  • Medical insurance

  • Provident fund

  • Free pick & drop service

  • Professional development and growth opportunities

Job Skill

communication

Job Details

Total Positions:
01
Job Type:
Full Time
Shift:
Night
Gender:
No Preference
Minimum Education:
Bachelors or higher
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Salary:
00000 - 00000
Benefit:
5 Working Days, Medical Insurance, Provident Fund, Market Competitive Salary
Posting Date:
26-10-2025
Due Date:
13-11-2025