Back Office Operations Executive

Job Description

Job Summary

The role involves managing document processing, preparing and merging packets, verifying cases, and serving documents in compliance with workers’ compensation procedures. The position will ensure accuracy, timely delivery, and proper documentation while maintaining data integrity within the system.

Candidate Requirements

We are looking for a resource who:

1. Is fluent in English, both written and verbal.
2. Has hands-on experience with Microsoft Excel.
3. Has experience in document processing and documentation handling.
4. Demonstrates strong attention to detail and accuracy.
5. Can effectively manage multiple tasks while meeting deadlines.

Key Responsibilities

1. Prepare, verify, and merge documents accurately.
2. Serve completed merge packets to law firms and claim administrators via fax and email.
3. Communicate with insurance carriers and law firms to confirm required information.
4. Update file statuses, maintain compliance, and ensure timely follow-ups.
5. Support process improvements and maintain the confidentiality of all documents.

Key Competencies

1. Accuracy & Compliance: Ensures all documents meet required standards.
2. Attention to Detail: Maintains accuracy and precision in all documentation.
3. Process & Time Management: Organizes tasks effectively and meets deadlines.
4. Communication: Coordinates effectively with internal teams and external contacts.
5. Problem Solving: Resolves issues promptly and accurately.
6. Reliability & Teamwork: Demonstrates dependability and works effectively as part of a team.
7. Adaptability: Responds positively to process updates and procedural changes.

Job Skill

Job Details