Assistant Manager Operations

Job Description

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager - Operations to join our team. The successful candidate will assist in overseeing daily operations, ensuring efficiency, and supporting the Operations Manager in achieving the department's goals.

Key Responsibilities:

• Assist the Operations Manager in planning, directing, and coordinating operational activities.
• Monitor and analyze operational performance to ensure objectives are met.
• Implement operational policies and procedures to enhance efficiency and productivity.
• Coordinate with other departments to ensure smooth and efficient operations.
• Manage and supervise operational staff, providing guidance and support as needed.
• Client management and resolve any issues related to operations.
• Prepare and present reports on operational performance and suggest improvements.
• Ensure compliance with company policies and industry regulations.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• At least 2-3 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in MS Office and experience with operational software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Preferred Skills:

• Experience in BPO industry
• Knowledge of team management and continuous improvement methodologies.

Job Skill

Job Details