Sales Quality Assurance Analyst
Job Description
This role focuses on improving sales quality and conversion performance by monitoring calls, evaluating agents, and providing actionable feedback. The ideal candidate should have hands-on sales experience and a strong understanding of real customer interactions, objections, and closing techniques.
Key Responsibilities
Monitor and review sales calls, chats, and interactions
Evaluate agent performance based on conversion, pitch, and closing
Ensure adherence to scripts and sales processes
Identify gaps and missed opportunities in sales conversations
Prepare basic QA scorecards and performance insights
Provide feedback and coaching to improve sales performance
Support team leads in driving better results
Requirements
2–3 years of experience in a sales role (mandatory)
Basic understanding of sales KPIs and customer handling
Good communication and analytical skills
Ability to review calls and provide constructive feedback
Familiarity with CRM tools is a plus
Key Skills
Attention to detail
Strong communication
Coaching mindset
Understanding of sales behavior and customer psychology
Job Skill