Client Relationship Officer

Job Description

We are looking to hire one Client Relationship Officer for the Client Relations Department. This position will play a key role in supporting client communications, ensuring continuity of service, and strengthening relationships with our clients. Please find the Job Summary and Key Responsibilities below for your reference.

Job Summary:

The role involves maintaining effective communication with clients, addressing their inquiries, and ensuring timely follow-up on cases. It focuses on providing exceptional service, maintaining accurate records, and supporting smooth coordination between clients and internal departments to ensure client satisfaction and operational efficiency. The ideal candidate should also possess strong proficiency in Microsoft Excel for data management and reporting purposes.

Key Responsibilities:

• Serve as a primary point of contact for clients, ensuring timely and professional communication.

• Maintain accurate and updated records of all client interactions and case progress.

• Coordinate with internal departments to ensure smooth workflow and resolution of client requests.

• Prepare and share updates, reports, and other required documentation.

• Ensure timely follow-ups and maintain client satisfaction standards.

• Support the team in achieving departmental goals and compliance standards.

• Utilize Excel for tracking, data analysis, and report preparation.

Key Competencies:

• Client Service Orientation: Focuses on providing quality service and maintaining strong relationships.

• Communication: Demonstrates clear and professional communication skills.

• Attention to Detail: Ensures accuracy in client records and documentation.

• Time Management: Manages tasks and deadlines effectively.

• Problem Solving: Identifies and resolves client issues promptly.

• Technical Skills: Proficient in Microsoft Excel and general data management.

• Team Collaboration: Works cooperatively with peers and management.

• Adaptability: Adjusts effectively to changing client or process needs

Job Skill

Job Details