Director Operations - US Healthcare
Job Description
Job Title: Director of Operations – BPO (US Healthcare Sales)
Company: Appedology Pvt. Ltd.
Location: DHA Phase 5, Karachi — Night Shift (US Timings)
About Appedology
Appedology is a US-based healthcare solutions company providing B2B medical and healthcare services. We operate a high-performance BPO center in Karachi to support our US clients.
Role Summary
We are seeking an experienced Director of Operations to lead and scale our BPO sales operations catering to US-based healthcare clients. The ideal candidate will drive strategic planning, operational excellence, sales growth, and team development, ensuring all KPIs for US night operations are achieved.
Key Responsibilities
- Oversee day-to-day BPO operations for US-based healthcare sales projects.
- Develop and implement strategic plans to achieve revenue and performance targets.
- Build, mentor, and manage sales and support teams, ensuring strong US-night-shift coverage.
- Track KPIs and prepare weekly and monthly performance reports.
- Liaise with US-based senior management to align sales strategy with business goals.
- Ensure compliance with US healthcare B2B regulatory requirements and company policies.
- Drive process improvement, including automation and productivity initiatives.
- Manage budgeting, resource allocation, and workforce planning.
Requirements
- Bachelor’s degree in Business Administration, Management, or Healthcare Management (Master’s preferred).
- 7+ years of experience in BPO/Call Center operations with at least 3 years in a senior leadership role.
- Proven track record in US B2B healthcare sales operations.
- Strong understanding of US healthcare market dynamics and compliance.
- Excellent leadership, analytical, and decision-making skills.
- Ability to manage large night-shift teams and work in US business hours.
- Exceptional communication and interpersonal skills.
Shift & Location
- Shift: Night Shift (US Timings – EST/PST overlap)
- Office Location: DHA Phase 5, Karachi
What We Offer
- Competitive salary with performance-based incentives.
- Health insurance and other benefits as per company policy.
- Opportunity to lead a rapidly growing US healthcare BPO operation.
- Dynamic, collaborative, and professional work environment.
Job Type: Full-time
Job Skill