Jr. Team Lead

Job Description

Job Summary:

The Junior  Team Lead – Billing will oversee the day-to-day billing operations, ensuring accurate and timely processing of invoices, adjustments, and collections. The individual will manage a team of billing specialists, monitor workflow, resolve complex billing issues, and ensure compliance with company policies and industry regulations. The Team Lead will work closely with cross-functional teams such as Finance, Sales, and Customer Service to optimize the billing process and drive operational efficiency.

Key Responsibilities:

• Lead and supervise a team of billing specialists, providing guidance, support, and training.
• Review and process invoices for accuracy, ensuring that all billable items are correctly captured and billed.
• Ensure timely and accurate billing, resolving any discrepancies or issues that arise.
• Coordinate with Sales, Finance, and other departments to resolve billing-related queries and ensure smooth operations.
• Monitor billing KPIs and team performance, implementing improvements where necessary.
• Prepare and present regular reports on billing activities, outstanding invoices, and trends.
• Ensure compliance with company billing policies, internal controls, and industry standards.
• Handle escalated billing issues from customers and internal teams, ensuring resolution in a timely and professional manner.
• Drive continuous improvement initiatives to enhance the efficiency and accuracy of the billing process.
• Maintain proper documentation of all billing activities for auditing and record-keeping purposes.

Job Skill

Job Details